Service Design for Six Sigma Green Belt Certification Training

Program Registration Code:


Program Duration:

8 Days

Program Delivery:

Onsite, Public, Online

Program Pricing:



Course Description


SigmaPro’sDesign for Six Sigma (DFSS) Service Green Belt training and certification program has received extremely positive reviews from our clients.  This program has been specifically developed to provide service personnel who do not have previous Six Sigma experience with a thorough knowledge of how to design new service processes.  Participants will gain an in-depth knowledge of the most popular DFSS strategy -- Define-Measure-Analyze-Design-Validate (DMADV) as well as the statistical and technical tools to support this DFSS strategy.  Hands-on exercises, examples, case studies and group activities all contribute to an effective learning experience for application of DFSS in a service environment.  To facilitate rapid learning and knowledge retention, the training is delivered in two 4-day blocks which are normally separated by one month.  This allows participants to implement classroom learnings on a project pertaining to their job.


Candidate Qualifications


  • Candidates for this course are typically service or transactional personnel who have no previous experience with Six Sigma or Design for Six Sigma.
  • Previous candidates have come from health care, retail, supply chain, software, government and financial services organizations.
  • An optional DFSS Service Green Belt examination may be given at the close of the training.
  • A training certificate will be provided which may be used for recertification credits.  Formal DFSS Green Belt certification is granted upon completion of the training course, completion of a DFSS project, and review of the project results by the SigmaPro instructor.


Participants Will Learn


  • How Six Sigma evolved from a glorified TQM approach to a highly effective improvement strategy for the development of new products, processes and services.
  • How DFSS can be used to optimize any service portfolio.
  • How the DMADV DFSS methodology is executed and managed.
  • How to effectively identify, select, launch and manage DMADV projects.
  • Detailed analytical tools and methodologies that are involved in the execution of the DMADV process.


SigmaPro offers this course at several of its global locations.  If you would like to check when this course will be offered in your area, please check our global events calendar.