Service Lean Six Sigma Systems Mapping Training Workshop

Program Registration Code:


Program Duration:

3 Days

Program Delivery:

Onsite, Public, Online

Program Pricing:



Course Description


A core skill in Lean Six Sigma is how to identify where value is created in a business so that key processes can be streamlined.  This is true whether the processes support the provision of a service or the processing of transactions.  Mapping the value in business processes helps organizations view their value stream as a system rather than as set of independent processes. By doing so, it enables them to identify problems that span the whole system and to create systematic improvements.  Many value streams span functions and organizations, thus necessitating a systems perspective with regard to optimization.  This Systems Mapping Training Workshop provides service and transactional participants with the knowledge to produce system-level value stream maps that span organizations and functions in order to find and eliminate waste.  Creating solutions through the generation and analysis of system-level “Should Be” value steams will also be covered in detail.


Candidate Qualifications


There are no specific candidate requirements for this particular course.  Typical participants include operations managers, senior technologists, service and transactional improvement specialists, Master Black Belts, Black Belts and Green Belts from service or transactional organizations.


Participants Will Learn


  • How to create a detailed systems-level value stream map (VSM) for service or transactional processes.
  • How to develop, analyze and diagnose a system-level "As Is" value stream map (VSM).
  • How to optimize system-level processes through the construction and analysis of a system-level “Should Be” value stream map (VSM).
  • How to identify waste in system-level service or transactional processes.
  • How to plan for future improvements.


SigmaPro offers this course at several of its global locations.  If you would like to check when this course will be offered in your area, please check our global events calendar.